We hope you love your new Milk Cashmere pieces, but if something isn’t to your standard, there is always a Plan B with us…
The following policy applies only to Goods purchased through our website www.milkcashmere.com
Please note we cannot accept returns or exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly.
A. To Return or Exchange an Item
Items Purchased By You:
You may return or exchange the colour or size of any online purchase made by you, within 14 days after the Goods are received. Each item can be exchanged one time only. Please note we only accept exchanges for changing the colour or size of the same item already purchased. If you would like a different item, please return your purchase and place a new order.
Shipping is complimentary on all exchanges and returns* and can be done in 3 easy steps:
1. Fill out the Product Return Form(s) provided with your original shipment.
2. Place all items for return/exchange new, unused, and in perfect condition with all of the tags and labels attached in their original boxes and packaging along with the Product Return Form.
3. If required, detach the Address Label provided on the Product Return Form (2) and place on the returned registered package. We recommend using Special Delivery or Recorded Delivery when shipping the item back to Milk Cashmere and getting a Proof of Postage from the provider.
You may also additionally notify Milk Cashmere at firstname.lastname@example.org of your returned item so that we can look out for the delivery at our offices.
*Please be aware that any taxes, duties or additional costs that the customer may have will not be refunded by Milk Cashmere.
ii. Items You Received As A Gift:
Gifts can only be exchanged for a different size and/or colour within 14 days after the Gift items are received. Each Gift item you receive can be exchanged one time only. Please follow steps 1-3 as above and indicate the item has been received as a gift.
Please note that when the Goods are returned to us, we will review them for quality control. If the Goods are sent back in perfect condition, new, unused, and with all of the tags and labels attached, we will approve the return and, as the case may be, exchange the Goods or reimburse the total amount paid minus original shipping costs to the card or the bank account used for the original purchase. We will credit the refund to the card or the bank account that you used to pay for the Goods within approximately 30 days from the date that we receive the returned Goods, save for possible delays of technical nature not attributable to us (e.g.: malfunctions of the credit card system).
In cases where the Goods appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms of Sale, are sent from countries where we do not ship directly or where we have any reason to believe that the Goods are fraudulent or were not purchased directly on our Website, we will not be able to accept the return/exchange and we will send the original Goods back to you.
B. Damaged or faulty Goods
You have the right to return Goods for quality problems within the limits set forth by the law and these Terms of Sale – provided that we are notified of the quality problems within 14 days from discovery and that you have the Delivery Receipt that you received in the original shipment as per the above procedure (A(i)).
Please note that when the Goods are returned for quality problems we will examine them. If the Goods have quality problems we will repair them (if possible) or replace them with new Goods. If we are unable to repair or replace the Goods in a timely and satisfactory manner, then the initial delivery charges and any costs borne by you to return the Goods, provided you provide evidence thereof in writing to the card or bank account used for the original purchase in accordance with the applicable regulations.
For items you received as a Gift, we cannot issue a refund and our Customer Services will contact you.
If we reasonably believe that the Goods you have returned to us are not faulty/damaged and do not have quality problems, or have been damaged due to misuse, you will not be entitled to a refund and/or repair and/or exchange and we will return the original Goods to you.